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Terms and Conditions

AXA/BUPA patients

Please note I am not currently accepting new AXA or BUPA patients.

Access to the Website and Content

This web site is owned and operated by Counselling Psychologist Dr. Louise Goddard-Crawley. Visitors to this web site are bound by the following terms and conditions so please read these carefully before going on.


This web site contains material which may include text, moving images, photographs and other images and sound, which are protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Dr. Goddard-Crawley or have been licensed to it by the owner(s) of those rights. You may not: broadcast, copy or distribute, alter or tamper with in any way or otherwise use any written, visual or recorded information and other material contained in this website unless clearly stating the original source and with prior written permission. These restrictions apply in relation to all or part of the material on the web site; you must not remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site; link to this web site; assume logo or branding or name without our express written consent.

Basic Terms and Conditions

Any session (insured or uninsured/private) cancelled or rescheduled by the patient with less than 48 hours notice, will be charged in full to the patient, unless the sessions are taken up by other patients.

All appointments for uninsured patients/private paying patients must be paid for at the time of booking for the appointment. Failure to do so will result in you losing the session.

If you are a new patient, you are required to complete the therapeutic agreement no later than 48hrs prior to the booked session. Failure to do so will result in you losing the agreed session.

Dr. Goddard-Crawley abides by a code of confidentiality between Psychologist and the Patient. Identifying information, such information includes name, address, biographical details and other description of a Patient's life and the circumstances, which might result in identification of the Patient will be kept private. Any agreement between the said psychologist and the Patient about disclosure may be changed by joint negotiation.

The psychologist attending to the Patient may only be reached for the purposes of cancellations and rearrangements with regards to their appointment sessions and phoning out of session time is strongly discouraged. For more detailed T&C's please see below:

Patient Terms and Conditions

A. Jurisdiction

These terms and conditions are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation to these 'terms and conditions' or any dispute arising in relation to Dr.Goddard-Crawley whether in contract or tort or otherwise the English courts will have non-exclusive jurisdiction over such dispute.

B. Definitions

The 'Therapist' or the 'Psychologist': Dr. Louise Goddard-Crawley

The 'Patient': You

The 'Insurer' or the Healthcare Provider: AXA, BUPA, AVIVA, ALLIANZ, CIGNA, WPA and VITALITY HEALTH (PRUDENTIAL)

'Therapy' is the time spent with the Psychologist who will apply their chosen method of therapy application and modality.

'Modality' is a model of study for therapeutic application. Psychodynamic Therapy is an example of a psychological modality.

The 'Session' is the booked time slot and arranged time working with the 'Psychologist'.

The 'Presenting Issue(s) or 'Problem' is what the Patient wants to work on with the Psychologist.

Goal: The 'goal' is the therapeutic goal created collaboratively with input from both the Patient and the Psychologist and is what the patient would like to achieve, as the desired outcome in therapy.

The 'Desired Outcome' is the desired result of the work that the Psychologist and the Patient work towards achieving.

C. Formation of agreement

After booking an appointment by either telephone or Email, you the Patient, in accepting the appointment, accept the following conditions for the appointment.

Booking: Appointments can only be made through discussion between the Psychologist & Patient, via email or telephone correspondence..

When making an appointment via the booking system, you will receive a booking confirmation and a reminder a few days before your appointment.

You may book ahead all your sessions at your chosen location and time, or you may book one session at a time.

Insured patients new to the system will be required to leave their name, birthdate and authorisation code on the system. These details will be verified with your insurer 48 hours before your session time. If your details cannot be verified, you will be contacted to provide up dated information.

The Psychologist requires the Patient to be truthful and work in the best interests of the agreement between the Psychologist and the Patient. The Patient agrees to provide the Psychologist with all pre-session written work such as questionnaires or assessments,the Psychologist will request and in the manner and format the Psychologist requires it. The Patient agrees to complete all the required tasking as issued by the Psychologist within the timeframe it was requested. The Patient also agrees to provide all written pre session work to reach the Psychologist by email no later than 48hrs prior to the booked session.

Lateness: You are paying for the time with the Psychologist and you agree that arriving for the session and to the session location for your own session is fully your responsibility. The session will be terminated if the Patient arrives over 30 minutes late to an appointment and no refund will be given in any circumstances even if the Patient wishes to cancel the session due to emergency or unforeseen circumstances out of their immediate control, as the strict 48hr cancellation policy will still apply. If the Patient arrives late, the Patient will not receive an extension of the agreed time nor will they be offered or entitled to an rearranged session and all terms and conditions relating to conduct, session termination and working relationship will apply.

The Psychologist is not required under any circumstances to go beyond the arranged session finishing time and will terminate the session at the end of the arranged time. The Psychologist is not required to continue over the arranged time slot if the Patient hasn't reached their desired outcome.

The Psychologist will use reasonable care and skill in providing the service that you choose. Every Patient is different and so every therapy session is different and there are no guarantees of successful results.

It is not the responsibility of the Psychologist to achieve the desired outcome for the Patient, the Patient takes full responsibility for achieving this and works with the help of the Psychologist.

The desired outcome as an achievement of the goal(s) cannot be guaranteed or promised to the patient by the Psychologist. It would be unethical to provide a guarantee for a Patient's treatment of therapy, coaching or hypnotherapy.

In the small percentage of people that the therapy is unsuccessful for we do not offer a refund or part refund. Dr. Goddard-Crawley does not accept any liability in relation to the therapy and modalities used in session and on this website. Dr.Goddard-Crawley does not accept any liability in relation to any of the recordings or correspondence and it is up to the discretion of the user to determine if they are appropriate.

D. Pricing and Payment

A one to one 50 minute uninsured/private psychological session is priced at £150

A one to one 50 minute insured psychological session will be covered by your insurer. Excess fess will be covered by the Patient and an invoice will be sent to the Patient accordingly

E. Refund and Cancellation Policies

‘Booked Sessions’ by the Patient or by Dr. Louise Goddard-Crawley must be paid for in full before any time spent with the Psychologist can commence.

For session bookings, for you to receive a refund of all monies paid or to not incur a cancellation charge of the full amount of the session, you must cancel in advance of 48hrs.


  1. The Patient is not bound by the cancellation fee if they contact the Psychologist to cancel or rearrange prior to exactly 48hrs prior to the arranged session. To avoid any doubt 48hrs is exactly 48hrs so in this example if a session is booked for Wednesday at 5pm the 48hrs prior to this session would be 5pm on the preceding Monday. The Patient will not receive a refund of any monies for any session cancelled within 48hrs prior to a session. In all cases the Patient will effectively have paid for the session slot. If written cancellation is received within the 48hrs prior to the booked session the Patient has no claim to this session time and the Psychologist then reserves the right to offer that time slot to other Patients and may book that time slot with another Patient.
  2. The Psychologist reserves the right to terminate the session earlier than arranged. If the Psychologist and the Patient agree the problem has reached a satisfactory resolution of the problem that the Patient booked the session for, then the Patient will not receive a refund of any monies for the remaining time and the session will be finished early. You will be made aware of a realistic time frame based on previous appointments with other Patients and the Psychologist will arrange the appropriate time slot from the estimation according to previous experience. You will not be made to expect that the problem will require more time than the Psychologist deems necessary from previous experience with other Patients. Sometimes a Patient requires more time or less time than expected and this in most cases can only become known in a session when working with the Patient and Psychologist. If you are in any doubt or have any questions relating to the agreed time slot, you must raise the appropriate questions with the Psychologist prior to booking the arranged session. You are not entitled to any refund or any monies for any remaining time if a session finishes earlier than booked and arranged in any circumstances including those that are out of the control of the Psychologist or the Patient. Whether the session is ended earlier or extended, the consultation fee remains the same.
  3. The Psychologist Dr. Louise Goddard-Crawley, reserves the right to terminate a session without a refund if it is considered that you are a personal risk to her or anyone in the clinic, office or environment. The appropriate services will also be alerted in all cases of violence or personal threats. Vandalism, personal threats, verbal abuse or physical abuse is not tolerated and the session will be cancelled with immediate effect without refund of any monies for any time with the Psychologist or remaining time of the booked session. The Psychologist receives the right to protect the interests of the business and their personal safety and will terminate the session with the Patient if the business is compromised by the Patient in any way, without refund to the Patient.
  4. The Psychologist reserves the right to terminate the session if the Therapy is not considered in the best interests of the Patient and the Psychologist reserves the right to not disclose the reason why and in these circumstances no refund will be given.
  5. The length of the appointment is at the discretion of the Psychologist. Although scheduled for a specific length of time generally 50 minutes, if the Psychologist considers it is appropriate to end the session, the Psychologist reserves the right to do so. The Psychologist can terminate the session if they consider that it is not in your best interests to continue with the session and the Psychologist is not required to say the reason why.
  6. When booking from outside the UK the appointment time and further communication regarding the appointment are in the time zone of your current location. There is an option for you to change the time zone during the booking process if required. If you have booked in the wrong time zone, the Psychologist cannot be responsible for the error. This will be counted as a missed session and payable by the Patient and not the Insurer if you are insured.
  7. You may rearrange and rebook an appointment on the system before 48 hours to change the day/date and time and you may rebook your appointment as often as is necessary. If for some reason, you are unable to cancel or rebook before the 48 hour cancellation or rebooking period, you will be expected to inform Dr.Goddard-Crawley at therapy@drlouisegc.co.uk immediately. Failure to do so will be at the cost of the Patient.
  8. Accepted methods of Payment:
    Payment can be in the form of cash at the session or, preferably, via a bank transfer. Bank details given on request once a therapeutic contract has been discussed.
  9. Short Notice emergency sessions:
    Emergency sessions can be booked directly with Dr. Goddard-Crawley at +447702 235 380. Failure to comply with these requirements will result in the session being cancelled and the session will be opened for other Patients to book and may be directly offered to a Patient on the Waiting List. It is at the Psychologist's discretion whether to accept late payment prior to a session. Payments are not accepted during or after a session in any circumstances.

F. Cancellation

Cancellation can be done via email or telephone by the Patient, with a minimum of 48 hours before a session for a refund in full. 48 hours is exactly 48 hours prior to the arranged time – e.g. an appointment arranged for 2pm Thursday must be cancelled by 2pm the Tuesday before. Any cancellations within the 48 hours period will incur session charge of monies paid. If a patient attempts to cancel a session before the 48 hour cancellation period, the patient is expected to contact Dr. Goddard-Crawley.

If a Patient fails to give 48hrs notice for their cancellation, they will not receive a refund for the booked session.

Rescheduling before the 48 hour deadline will allow fees to be carried over to the new appointment but under the same terms and conditions for cancelling.

Psychologist may terminate the working relationship with the Patient at the discretion of the Psychologist.

G. Confidentiality and Health & Safety

  1. The Psychologist agrees to confidentiality between the Patient and the Psychologist. Dr. Goddard-Crawley reserves the right not to disclose any session information to any third party even at the request of the Patient unless there is a written requirement to do so by law. Dr. Goddard-Crawley reserves the right to inform the police or appropriate services of your condition and intentions relating to any information she consider appropriate to help them with their enquiries and for the interests of the public. This information may include session notes and recordings if she considers you a risk to yourself or to others.
  2. You are not permitted to record the session on the phone or otherwise unless you have written consent by the Psychologist. The Psychologist also requires confidentiality of the Patient and in no circumstances is the Patient permitted to disclose written, recorded or distributed correspondence of the session, pre-session or post session. The correspondence and all therapy and coaching advice and application is only permitted to be used by the Patient for which it was issued and intended. All written and verbal communication is in context with the session and must not be used out of context. The relationship between the Patient and the Psychologist towards the desired outcome and/or Goal and hypnosis recordings if any and all relating correspondence by phone and in writing is strictly only for use of the Patient and the Psychologist. The Psychologist accepts no responsibility for the effecting use of material recorded or written for any person other than the Patient for which the material and correspondence was intended.
  3. Any material shared is the intellectual property and copyright of Dr. Goddard-Crawley. The Psychologist owns the rights to any recorded material created for the Patient and requires written permission for any recorded or written material to be used. The Patient is not permitted to copy, reproduce or display publicly or electronically any recording or correspondence between the Psychologist and the Patient or issued by the Psychologist to the Patient. The Patient agrees to use the material as directed and Dr. Goddard-Crawley accepts no liability for the use of any written or recorded material.
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